Unfortunately, mistakes do occasionally happen. If you have a complaint, our aim is to resolve your problems as swiftly and amicably as possible.

The complaints manager is Paul Rowlands and he will be informed of any issues which have been raised by a patient. Every complaint will be registered in a complaints log.

If a complaint is made at the reception desk or over the telephone which cannot be resolved at the time, it will be referred to the complaints manager.

If a complaint is made in writing (by letter or E-mail) it will be immediately passed on to the complaints manager.

Complaints regarding clinical care will initially be handled by the clinician in question unless the patient requests it to be handled by the complaints manager.

Complaints will be acknowledged within 3 working days. We aim to investigate and respond to a complaint within 10 working days. The practice response can be either through a meeting of the appropriate parties, by telephone or by letter. All correspondence will be included in the clinical records.

Our dedicated team of hygienists are trained to treat gum disease by removing the tartar and plaque deposits from your teeth as gently as possible and showing you how to maintain a clean mouth yourself. Regular examination and hygienist appointments help us to diagnose and manage any problems as early as possible.